Since you mentioned that Smart Switch does not support the device then you should try to check if this is caused by a software glitch by backing up your phone data then doing a factory reset. Solution: What you will want to do first in this case is to use the Smart Switch program ( which you can install in your computer) to update your phone software. Problem: hey, NOTE 5, SM-N920C, S/N: RF8G92LMNRN i’m having this problem “an error has occurred while updating device the device system, Use the emergency recovery function in the smart switch PS software” I have no idea about my recovery system nor about recovery code, i never knew anything about this and i can’t use POWER + VOL UP + HOME BUTTON…… i tried my best and when i use smart switch it says it doesn’t support my device. Note 5 Error Occurred While Updating Device The possible culprits could be a faulty battery or power IC. In case the above steps fail to fix the problem then you should have the phone checked at a service center. This is done by pressing and holding both power and volume down button for at least 10 seconds. If you get no charging indicator then perform a simulated battery pull.Make sure that this has been tested to work on another device. Try charging the phone for at least 20 minutes using a different charging cord and wall charger. Make sure that any dirt or debris stuck in this port is removed. Clean the charging port of the phone using a can of compressed air.Below are the recommended troubleshooting steps for this particular problem. Having said that it’s best that you do some troubleshooting first to check if the problem can be fixed in your end. Solution: The only way that you will be able to retrieve the data stored in your phone is if it is able to turn on. Is there any hope of recovering the data/photos? I have gotten a replacement phone, but I would like to find out if there are any other options. The only thing that ever came back was the charging symbol. Guys and AT&T and a local phone repair place tried very hard to get the phone to come back on. I did not know that there was no storage on the SIM card in the phone and that I had to backup in the cloud. Problem: My phone was charged and sitting on a table when it went black. You may also reach us at our Facebook and Google+ social media accounts. If you would like to browse the previous parts in this series then check out this link. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. This is a free service we are offering with no strings attached. We will be more than happy to assist you with any concern that you may have with your device. If you own a Samsung Galaxy Note 5 or any other Android device for that matter then feel free to contact us using this form. What if the phone owner has not made a backup of their phone data and suddenly the phone just refuses to turn on? This is what we will be addressing today as we tackle the Galaxy Note 5 recovering data from dead phone issue & other related problems. The #Samsung #Galaxy #Note5 for example is a device that has a safeguard against this issue and that is to backup the information automatically in the cloud or manually using a computer at regular intervals. One of the problems that you will most likely have whenever your phone refuses to start is how to retrieve the important data stored in the device.
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